A: FLOWERS4U was owned by the parents, while FLOWERFUL is a fresh venture led by their son and his wife.
Q: Where are you located?
A: Inside the Valencia Center, adjacent to Mother's Market, and approximately 0.5 miles from our previous spot, you can find us at our new address: 24191 Paseo De Valencia #D, Laguna Woods, CA 92637.
Q: What are your shop hours?
A: Right now, MON-FRI 9-4 | SAT 9-2
Q: How can I reach you?
A: Please call us at 949.586.2110 or email us at firstname.lastname@example.org
Q: Where do you deliver?
A: We deliver to all of Southern Orange County. Please refer to our Delivery page for more details.
Q: Do you offer same-day pick-up?
A: Yes we do. Please allow at least 1 hour to pass before pick-up as our floral designs are made to order. For early morning pick-up, orders must be placed during business hours.
Q: Do you offer same-day delivery?
A: Yes we do. MON-SAT for most orders placed before 12PM PST.
Q: Do you have a minimum for delivery?
A: Our minimum amount for delivery is $45, not including tax and delivery.
Q. Will you let me know when the flowers are delivered?
A: Sure, just ask, and you will receive a text or email confirmation sent to you when the flowers have been delivered.
Q: Can I get a photo of the arrangement?
A: Sure, no problem. Just ask and we'll be happy to send you a picture, (for online orders, simply request a photo by utilizing the special instructions box during checkout). Photos are typically sent after deliveries have been completed.
Q: Can you guarantee a specific time for a flower or gift delivery?
A: We can’t guarantee specific delivery times, but we will always do our best to accommodate requests.
Q: What happens if the recipient is not home?
A: Our couriers normally make one attempt for delivery. If no one is available to receive the delivery, we'll aim to find a safe and secure place to leave the flowers. On days when temperature is too hot or cold to safely leave flowers, we will call ahead to establish a time to re-deliver.
Q: What happens if the delivery details supplied are incorrect?
A: Great question. If the flowers are delivered to the address supplied by the customer and the address is incorrect, additional charges may apply for re-delivery. However if the flowers are delivered to an incorrect address and are not recovered, we are unable to accept any responsibility for such loss, so please double check those addresses!
Q: What happens if I have to cancel my order?
A: We will typically issue a full refund as long as your order has not entered the preparation process. If your order is being prepped, or is out delivery, a 30% fee will be deducted from your refund.
Q: What is your floral guarantee policy?
A: We kindly request that you handle your flowers and living plants with additional caution due to their perishable nature and susceptibility to various factors like weather, positioning, air quality, watering, and overall care. Should your flowers arrive in a damaged or unsatisfactory condition, we will gladly provide a free replacement. To initiate this process, please inform us within 72 hours by sending an email to email@example.com, accompanied by photographs. Once three days have passed, we regretfully cannot offer any credit or discount for your floral arrangement purchase, so we urge you to contact us promptly.
Q. What is your orchid/plant guarantee policy?
A: In the event that your plant or orchid is delivered in a damaged condition or fails to meet your expectations, we are pleased to offer a complimentary exchange. To initiate this process, kindly inform us within a period of 7 days by sending an email to firstname.lastname@example.org, providing accompanying photographs. Once this 7-day window has elapsed, we regretfully cannot provide a replacement or refund for plants or orchids.
Any other questions?
We're here to help so don’t hesitate to contact us at email@example.com or call us at (949) 586-2110