Have any Queries? — FLOWERFUL™
Call
1.949.586.2110
Contact
hello@goflowerful.com
Store info

Mon-Sa 9-3

Directions

24191 Paseo De Valencia #D

Laguna Woods, CA 92637

24191 Paseo De Valencia #D

Laguna Woods, CA 92637

Mon-Sa 9-3

FAQS

Q: Are you FLOWERS4U?

A: Kinda. FLOWERS4U was operated by the parents where as FLOWERFUL is a new project owned and operated by their son and his wife. 

Q: Where are you located?

A: Inside the Valencia Center in Laguna Woods next to Mother's Market, about a 0.5 mile away from our old location.

Q: What are your shop hours?

A: Right now, MON-SAT 9AM-3PM 

Q: Where do you deliver?

A: We deliver to all of Southern Orange County. Please refer to our Delivery page for more details. 

Q: Do you offer same-day pick-up?

A: Yes we do. Please allow at least 1 hour to pass before pick-up as our floral designs are made to order. 

Q: Do you offer same-day delivery?

A: Yes we do. MON-SAT for orders placed before 12PM PST. 

Q: Do you have a minimum for delivery?

A: Yes we do. Our minimum amount for delivery is $45, not including tax and delivery.

Q: What precautions are you taking for Covid-19?

A: All team members must wear protective gear such as masks, aprons and gloves. Deliveries will be contact-free, meaning no delivery signatures will be required at this time. 

Q. Will you let me know when the flowers are delivered?

A: Sure, just ask, and you will receive a text or email confirmation sent to you when the flowers have been delivered. 

Q: Can I get a photo of the arrangement?

A: Sure, no problem. Just ask and we'll be happy to send you a picture, (for online orders, utilize special instructions box during checkout). Please note that if we do not hear from you in a timely fashion regarding the photo we will still deliver your flower arrangement so our deliveries can remain on schedule. 

Q: Can you guarantee a specific time for a flower or gift delivery?

A: We aren't able to accept specific delivery times, but we will always do our best to accommodate requests. 

Q: What happens if the recipient is not home?

A: Our couriers normally make ONE attempt for delivery. If no one is available to receive the delivery, we'll aim to find a safe and secure place to leave the flowers. On days when temperature is too hot or cold to safely leave flowers, we will call ahead to establish a time to re-deliver.

Q: What happens if the delivery details supplied are incorrect?

A: Great question. If the flowers are delivered to the address supplied by the customer and the address is incorrect, additional charges may apply for re-delivery. However if the flowers are delivered to an incorrect address and are not recovered, we are unable to accept any responsibility for such loss, so please double check those addresses!

Q: What is your floral guarantee policy?

A: If your flowers arrive damaged or not up to standards, we will replace it free of charge. Please notify us within 48 hours via email to hello@goflowerful.com and we will send a replacement. Please include pictures and order number. After 3 days, we are unable to issue any credit or discount for the floral arrangement purchase. 

Q. What is your orchid/plant guarantee policy?

A: If your plant or orchid arrives damaged or not up to standards, we will exchange it free of charge. Please notify us within 7 days via email hello@goflowerful.com and we will send a replacement. Please include pictures and order number. After a 14 day period, we are unable to offer a replacement or refund for plants or orchids. 

Any other questions?

We're here to help so don’t hesitate to contact us at hello@goflowerful.com or call us at (949) 586-2110