A: Kind of. FLOWERS4U was operated by the parents where as FLOWERFUL is a new project owned and operated by their son and his wife.
Q: Where are you located?
A: Inside the Valencia Center in Laguna Woods next to Mother's Market, about a 0.5 mile away from our old location.
Q: What are your shop hours?
A: Right now, MON-SAT 9AM-4PM | MOTHER'S DAY, MAY 9TH | 9AM-4PM
Q: Where do you deliver?
A: We deliver to all of Southern Orange County. Please refer to our Delivery page for more details.
Q: Do you offer same-day pick-up?
A: Yes we do. Please allow at least 1 hour to pass before pick-up as our floral designs are made to order. (This option may not be available during the holidays).
Q: Do you offer same-day delivery?
A: Yes we do. MON-SAT for most orders placed before 11AM PST. (This option may not be available during the holidays.)
Q: Do you have a minimum for delivery?
A: Our minimum amount for delivery is $45, not including tax and delivery.
Q: What precautions are you taking for Covid-19?
A: All team members must wear protective gear such as masks, aprons and gloves. Deliveries will be contact-free, meaning no delivery signatures will be required at this time.
Q. Will you let me know when the flowers are delivered?
A: Sure, just ask, and you will receive a text or email confirmation sent to you when the flowers have been delivered. (This option may not be available during the holidays.)
Q: Can I get a photo of the arrangement?
A: Sure, no problem. Just ask and we'll be happy to send you a picture, (for online orders, simply utilize special instructions box during checkout). Please keep in mind photos are typically sent after deliveries have been completed. (This option may not be available during the holidays).
Q: Can you guarantee a specific time for a flower or gift delivery?
A: We can’t guarantee specific delivery times, but we will always do our best to accommodate requests. (This option may not be available during the holidays.)
Q: What happens if the recipient is not home?
A: Our couriers normally make one attempt for delivery. If no one is available to receive the delivery, we'll aim to find a safe and secure place to leave the flowers. On days when temperature is too hot or cold to safely leave flowers, we will call ahead to establish a time to re-deliver.
Q: What happens if the delivery details supplied are incorrect?
A: Great question. If the flowers are delivered to the address supplied by the customer and the address is incorrect, additional charges may apply for re-delivery. However if the flowers are delivered to an incorrect address and are not recovered, we are unable to accept any responsibility for such loss, so please double check those addresses!
Q: What happens if I have to cancel my order?
A: We will typically issue a full refund as long as your order has not entered the preparation process. If your order is being prepped, or is out delivery, a 20% fee will be deducted from your refund.
Q: What is your floral guarantee policy?
A: We ask that you take extra care with your flowers and living plants as they are perishable and subject to variable conditions such as weather, placement, air quality, watering, and general care. If your flowers arrive damaged or not up to standards, we will happily replace it free of charge. Please notify us within 48 hours via email to firstname.lastname@example.org and we will send a replacement. Please include pictures. After 3 days, we are unable to issue any credit or discount for the floral arrangement purchase so please make sure to contact us promptly.
Q. What is your orchid/plant guarantee policy?
A: If your plant or orchid arrives damaged or not up to standards, we will exchange it free of charge. Please notify us within 7 days via email email@example.com and we will send a replacement. Please include pictures. After a 14 day period, we are unable to offer a replacement or refund for plants or orchids.
Any other questions?
We're here to help so don’t hesitate to contact us at firstname.lastname@example.org or call us at (949) 586-2110